sunwise

Support

Write to us and a person reads it. There is no ticket number and no chatbot in the way.

Email
support@trysunwise.com
Write an email

FAQ

When does it ship?
Soon. It is in testing now. Leave your address on the home page and you get one email the day it is on the App Store. Nothing else, and one press removes you.
Do I have to be religious to use it?
No. Turn observance off and Sunwise is a calorie, macro and training tracker with a midnight day. Nothing prompts you about it again.
Which traditions does it handle?
Judaism, Islam and Christianity are covered today, and you pick which parts apply to you. Open one to see what it actually does.
Judaism
The day turns at sunset, so a Friday evening meal is filed on the right day.
Weekly rest days become buffer days that ask nothing of you.
Meat and dairy are tracked separately, with the waiting time you set.
Festival fasts and the spring dietary change are on the calendar.
Islam
Fasting days run from before dawn to sunset, at your coordinates.
The month of fasting is handled as a block, not thirty broken days.
The two weekly voluntary fasts and the fixed annual ones are included.
Targets rebuild around the evening and pre-dawn meals.
Christianity
Weekly abstinence days and the long fasting seasons are on the calendar.
Eastern and Western calendars are calculated separately.
Meat-free and dairy-free days filter what the app suggests you eat.
Something else
Sunset cutoffs, fixed fast days and eating windows can be set by hand, so most practices can be described even before they ship as a preset.
If yours is missing, tell us and it goes on the list.
None of this appears unless you turn it on.
The sunset time is wrong for my community
Communities use different calculations and different margins before and after sunset. Set the offset by hand in the app and Sunwise uses your number from then on. If the underlying calculation itself is wrong, tell us which method you follow and it gets added.
Does it need Apple Health?
No. Say no to the permission and the app works, you just enter weight and workouts yourself. Say yes and it reads and writes the categories you allow, on the device.
Where does my data go?
Nowhere. It stays on the phone, it is not sold, and there are no ads. The privacy page has the detail, including what happens in an iCloud backup.
How do I delete everything?
Delete the app and its database goes with it. Anything Sunwise wrote into Apple Health is removed in the Health app, under Sources, under Sunwise.
Is there an Android or iPad version?
iPhone is first, because that is where the health data lives. Android is planned and iPad is likely.
A food entry is wrong, or is not certified any more
Report it from the food itself in the app, or email the barcode. Certification changes get priority because people rely on them the same week they change.

Nothing here answers it

Then write to support@trysunwise.com with the app version and your iPhone model, and describe what you expected to happen. Bug reports about the day boundary and the fasting calendars are answered first.